eDesk logo

IBS

Send/receive messages to/from your IBS customers.

About IBS

IBS is one of Italy’s leading book, music and video online retailers. IBS was the first e-commerce website in Italy and continues to innovate, serving 3 million registered customers with 7 million products in the catalog, and nearly 2 million packages shipped in a year.

How does IBS work with eDesk?

Once you connect your IBS to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect IBS to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the IBS app?

Connecting your IBS account to eDesk will allow you to see all your buyer messages from that IBS account directly in your eDesk Mailbox.

You will also see the relevant IBS customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on IBS will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and IBS channel reporting

Built in auto replies

Manage your IBS marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Entdecken Sie über 250 weitere Anwendungen und Integrationen

Optional

Bricomarché

About Bricomarché Founded in 1979, the Bricomarché brand has developed five areas of expertise to meet the needs of its customers: DIY, construction, gardening, decoration …

Optional

Atlas For Men

About Atlas For Men Atlas for Men is a European outdoor clothing and accessories retailer offering stylish, practical, and quality products at knockout prices! The …

Optional

Kabum

About Kabum With more than 610 points of sale, Nocibe is one of the leading distributors of perfumes and cosmetics. How does Kabum work with …

Optional

Darty

About Darty Darty is a retail chain in France that operates a busy marketplace and more than 200 stores. Darty’s electronic product range includes household …

See our Privacy Notice for details as to how we use your personal data and your rights.

Weitere Informationen über die Verwendung Ihrer personenbezogenen Daten und Ihre Rechte finden Sie in unserem Datenschutzhinweis.