IBS is one of Italy’s leading book, music and video online retailers. IBS was the first e-commerce website in Italy and continues to innovate, serving 3 million registered customers with 7 million products in the catalog, and nearly 2 million packages shipped in a year.
How does IBS work with eDesk?
Once you connect your IBS to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect IBS to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the IBS app?
Connecting your IBS account to eDesk will allow you to see all your buyer messages from that IBS account directly in your eDesk Mailbox.
You will also see the relevant IBS customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on IBS will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and IBS channel reporting
Built in auto replies
Manage your IBS marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates