"With eDesk we have managed to reduce our second line response team in a way that helps the company really grow. Even with more marketplaces being introduced, we can keep the support team small."
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Irene EppService Delivery Manager)
Build your brand reputation
Your webstore is your virtual storefront. It shines as a representative of your brand and is the basis for your online reputation. Building trust with visitors to your eCommerce site is critical. No matter how your store is built – Shopify, BigCommerce, Magento, etc.– eDesk will bring your webstore queries and live chat messages directly to one single inbox, giving you the power to reply efficiently and win over customers again and again.
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Reduce your email inboxes down to just one eDesk inbox
An email address can often be the first thing customers look for when they need support. Ensure all of your customers’ emails are answered, without multiple support agents having to login to multiple inboxes and track responses. Gmail, Outlook, Yahoo! and other email providers integrate seamlessly with eDesk, sending your customers messages to eDesk’s smart inbox, where they can be assigned an owner via custom routing, SLA rules, and other collaborative tools that ensure your team is providing 5-star support.
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Keep the conversation going on social media
Online customers are reaching out for support and answers everywhere your brand is – and that certainly includes Facebook, Instagram, WhatsApp, and more. The best support teams are meeting their customers everywhere they are. But multichannel support doesn’t need to be daunting. Integrating your social channels with eDesk sends your direct messages, posts, and comments straight to your inbox. No communication missed!
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Centralize support for
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Easy onboarding
Enable your new support hires to start contributing right away instead of needing training on how to use 5+ different platforms.
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Expansion
From one marketplace to selling across Amazon, eBay, Etsy, your Shopify store, and social media. Meet each customer where they are, without scrambling to do it.
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Remote team success
Without centralized visibility, agents duplicate work, customers get conflicting responses, and managers can't track performance or workload distribution.
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Explore eDesk
See how 5K+ eCommerce sellers use eDesk to cut support times in half and increase sales.
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Build a strong support foundation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for FreeBuild an efficient, loyalty-driving support team
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for Free
BeliebtesterStreamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for FreeCustom workflows and reports for large-scale brands
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Contact SalesEverything in essential
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
- AI powered chatbot*
Everything in essential, plus
- 5 online stores / marketplaces
- Ticket, agent & channel performance
- CSAT surveys
- 3rd party ticket collaboration
- Data migrations into eDesk
- Advanced sales, product & channel reports
- Chatbot branding removal
Everything in growth, plus
- 10 online stores / marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- Custom Fields
- 2FA Access
- Assisted Onboarding & Training
everything in professional, plus
- Unlimited number of online stores/ marketplaces*
- JSON extracts for BI imports
- Multi-Brand workflows
- Dedicated account manager
- Tailored onboarding
$39$49
per agent/ month$89$115
per agent/ month$119$149
per agent/ month