eDesk’s seamless Aircall integration helps you connect incoming and outbound voice calls, with email, chat, and social queries, all in one power-packed Helpdesk.
Seamlessly make and receive calls within eDesk within eDesk so so you can keep all your customer records up to date
and view all your customers’ interactions and order details in one place.
When you connect Aircall with eDesk, you can view current and historic calls, add notes in real-time and attach customer information such as the email and order, so you can keep a consistent record of all your customers’ interactions in a single place.
eCommerce sellers like you can provide great customer support faster than ever by connecting all voice, email, chat and social interactions with related order and fulfillment information and putting it at their support agents’ fingertips.
Aircall’s cloud infrastructure means calls can be distributed evenly amongst support agents, and our Smart Inbox connects current information with every previous interaction the customer has had, to enable more productive conversations and the first contact resolution buyers crave.
eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.
eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.
eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.
eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.
eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.
eDesk natively integrates with 200+ marketplaces, webstores and fulfillment channels. Forget logging into multiple marketplace mailbox—eDesk centralises all of your customer support queries from all your channels in one place.
Trusted by 1,000s of online retailers to help resolve high volumes of queries in no time at all.
Want monthly eCommerce tips, trends and news direct to your inbox?
Choose your language
© eDesk 2022, All rights reserved.
