The All-in-One Help Desk for eCommerce
eDesk’s seamless Aircall integration helps you connect incoming and outbound voice calls, with email, chat, and social queries, all in one power-packed Helpdesk.
Seamlessly make and receive calls within eDesk within eDesk so so you can keep all your customer records up to date
and view all your customers’ interactions and order details in one place.
When you connect Aircall with eDesk, you can view current and historic calls, add notes in real-time and attach customer information such as the email and order, so you can keep a consistent record of all your customers’ interactions in a single place.
eCommerce sellers like you can provide great customer support faster than ever by connecting all voice, email, chat and social interactions with related order and fulfillment information and putting it at their support agents’ fingertips.
Aircall’s cloud infrastructure means calls can be distributed evenly amongst support agents, and our Smart Inbox connects current information with every previous interaction the customer has had, to enable more productive conversations and the first contact resolution buyers crave.
eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.
eDesk natively integrates with 200+ marketplaces, webstores and fulfillment channels. Forget logging into multiple marketplace mailbox—eDesk centralises all of your customer support queries from all your channels in one place.
Trusted by 1,000s of online retailers to help resolve high volumes of queries in no time at all.