Boulanger is one of the largest electronics retailers in France. Specializing in household appliances and multimedia devices, Boulanger offers over 25000 products in its online marketplace and stores.
How does Boulanger work with eDesk?
Once you connect your Boulanger to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Boulanger to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Boulanger app?
Connecting your Boulanger account to eDesk will allow you to see all your buyer messages from that Boulanger account directly in your eDesk Mailbox.
You will also see the relevant Boulanger customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Boulanger will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Boulanger channel reporting
Built in auto replies
Manage your Boulanger marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates