About Hudson’s Bay
Hudson’s Bay, colloquially known online as The Bay, is an iconic Canadian luxury goods department store chain. The Bay Marketplace is a vast assortment of brands from trusted partners that are committed to quality and authenticity.
How does Hudson’s Bay work with eDesk?
Once you connect your Hudson’s Bay to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Hudson’s Bay to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Hudson’s Bay app?
Connecting your Hudson’s Bay account to eDesk will allow you to see all your buyer messages from that Hudson’s Bay account directly in your eDesk Mailbox.
You will also see the relevant Hudson’s Bay customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Hudson’s Bay will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Hudson’s Bay channel reporting
Built in auto replies
Manage your Hudson’s Bay marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates