Smart Inbox

Stay organized, without lifting a finger

eDesk’s categorized inbox view automatically groups and prioritizes incoming tickets so your team never has to.

No setup. No tags. No filters. No hands!

We took 142 clicks and made them into one

With email and general helpdesk solutions, you can often spend precious hours creating tags and filters to organize tickets for your team—but eDesk eliminates it all for you. It combines rich order data and query types to smartly group similar tickets together so your team can focus in and get through them faster.


Product and pre-sales queries


SLA expiring


Shipping queries


A.I. responses are available




Negative feedback






System messages



Got 2 minutes? Curious?

Watch a quick walkthrough of the Smart Inbox with one of our eDesk specialists.

Work efficiently

Faster Responses⚡

With Smart Inbox—common queries are grouped together, meaning you can tackle them together, saving you time and resources.

Team Friendly

In larger support teams, ticket types are often delegated. Do you have an agent or team that solely deals with refunds or shipping issues? With Smart Inbox, support agents can focus on a single ticket type and knock them all out with zero distractions.

AI Responses

Sometimes, being a support agent means answering a lot of repetitive questions each day—and here at eDesk we know that it can be super draining. With Smart Inbox, you can effortlessly resolve those familiar issues in one click with intelligently pre-written responses. Spend less time writing the same replies over & over again with a new cutting edge workflow.

You had me at organized! 😍

Get 2 months eDesk for free - limited time offer