)
)
)
){kind=logo}
Never miss a sale, even after hours.
Around the clock, eDesk's eCommerce chatbot captures every sales opportunity by instantly responding to customer inquiries with the right product information, guiding your shoppers to checkout and reducing cart abandonment.
Turn late-night browsers into buyers, across all time zones, without additional staff.
)
AI you can trust, built for eCommerce.
Chatbot securely connects with your order data, support content, and FAQs to deliver accurate, on-brand responses.
Unlike basic chatbots, our advanced AI learns from every interaction, handles queries across multiple stores and languages, and seamlessly escalates to your team when needed, ensuring reliable, personalized, AI customer support.
)
Chatbot helps you
)
Sell more
Fast, accurate answers eliminate buying hesitation. Strike while the iron's hot & watch conversions soar.
)
Enable complex focus
Customers won't need to wait for an agent. Agents won't need to spend valuable time on routine questions.
)
Meet expectations
Any language, any time zone. Chatbot is there to meet your customer where they are & when they're ready to buy.
)
)
)
Chatbot features
AI-powered Chatbot
Custom training
Supports pre- & post-sale conversations
Actionable reporting
Seamless agent hand-off
Live translation
)
Explore eDesk
See how thousands of eCommerce sellers use eDesk to cut support times in half and increase sales.
)
Book a demo and discover how our eCommerce Chatbot delivers instant, accurate answers that help you scale.
)
)
)
)
)
)
Frequently asked questions
What counts as a conversation?
A conversation begins when a customer engages with your eCommerce AI agent and includes all subsequent interactions until resolution or escalation. Our pricing is transparent – you only pay for meaningful interactions where our AI agent provides value.
How will Chatbot work alongside my existing support team?
eDesk Chatbot handles routine inquiries and repetitive questions, freeing your human agents to focus on complex tasks and high-value interactions. The AI-driven system automatically escalates conversations that require human expertise, creating a seamless handover with full conversation context.
How accurate are Chatbot’s answers?
Our eCommerce AI chatbot achieves exceptional accuracy through continuous learning and eCommerce-specific training. Chatbot is built with guardrails to prevent inaccurate information and leverages your actual product data, inventory, and policies to ensure responses are always current and correct.
Can the Chatbot be switched on and off at certain times of day?
Yes, while most eCommerce businesses benefit from 24/7 coverage, you can schedule when your AI agent is active. You can also customize which types of inquiries the Chatbot handles based on time of day, allowing for different support strategies during business hours versus after hours.
What eCommerce platforms does Chatbot support?
Our AI agent technology integrates seamlessly with all major eCommerce platforms including Shopify, Magento, WooCommerce, BigCommerce, and custom solutions. Chatbot can access order status, product information, and customer data from your existing systems.
Can I test it out and check the quality of the responses before going live?
Certainly. Our team will help you set up your AI agent at no cost. Talk to the team today to see how Chatbot’s conversational AI can transform your customer experience and drive sales.