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Benefits

  • Eliminate manual data entry by automatically logging all inbound and outbound calls, as well as missed calls and voicemails in eDesk.

  • Automatic Ticket Creation in eDesk when an agent picks up the Aircall phone so they can take notes in real-time without missing key information.

  • Automatically log all Aircall call notes, tags, and recordings in eDesk Leverage this information for internal training, prospect resolutions, reporting etc

  • Get a complete picture of the caller in an instant with a consistent thread of all your customer interactions centrally recorded in eDesk.

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