Mirakl

Benefits

• Use eDesk’s smart inbox to manage SLAs across all your Mirakl marketplaces. Auto-prioritize expiring tickets and meet customer expectations at scale. Gain full context with every message – customer and order data from your Mirakl eCommerce channels is automatically attached to each ticket.

• Resolve issues faster with auto-ticket creation from Mirakl incidents. Message customers or Mirakl operators directly, giving your team the flexibility to act quickly when needed.

• Built-in AI automations enable personalized responses using message templates and snippets with Mirakl order data. Auto-translation helps your team support customers in 110+ countries.

• Use reporting tools to analyze support performance across Mirakl and other channels, driving smarter, data-backed decisions.