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Mirakl

Deliver seamless customer support across all your Mirakl Connect marketplaces with eDesk, the only helpdesk that natively integrates with Mirakl marketplaces. By connecting your Mirakl account to eDesk, you can consolidate messages, orders, and essential information from all your Mirakl powered marketplaces with other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Mirakl customers.

Benefits

  • Use eDesks smart inbox to effectively manage SLAs across all your Mirakl Marketplaces. Automatically centralize and prioritize expiring tickets in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Mirakl operator, when operator intervention is necessary.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from your Mirakl Marketplaces
  • Utilize comprehensive reporting features to analyze support performance across all your Mirakl Marketplace and other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and break the language barrier with ability to Support in any of Mirakl’s 110+ countries.

Seamlessly scale your marketplace support with Mirakl’s #1 choice of helpdesk

Categories

Resources

How to connect Mirakl with eDesk »

Mirakl Application form »

Learn more about eDesk & Mirakl »

How to sell on Mirakl Connect »

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