Best Buy USA (BestBuy.com)
Deliver seamless customer support on BestBuy.com with eDesk. By connecting your Best Buy US account to eDesk, you can consolidate messages, orders, and essential information from Best Buy USA and your other sales and communication channels in one centralized platform, streamlining your support team's workflow.
About Best Buy USA
Best Buy is the largest specialty retailer in the United States consumer electronics retail industry. Specializing in electronics, computers, appliances, cell phones, and video games, Best Buy have more than 1,000 stores and about 85,000 employees in the United States and Canada.
How does Best Buy USA work with eDesk?
Once you connect your Best Buy USA to eDesk, it will display all your messages, orders and order information in one place to help your support team stay on top of tickets and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer, or operator & customer.
What are the benefits of using the Best Buy USA app?
Connecting your Best Buy USA account to eDesk will allow you to see all your buyer messages from that Best Buy USA account directly in your eDesk Mailbox.
You will also see the relevant Best Buy USA customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Best Buy USA will be displayed within your eDesk account too.
You can also take advantage of all the features eDesk has to offer:
Centralized inbox for all channels
Real-time team & channel reporting
Auto-replies and AI workflows
Auto-translate your messages
Manage your Best Buy USA marketplace SLAs
Benefits
Use eDesk's Mailbox to effectively manage Best Buy USA SLAs. Automatically centralize and prioritize expiring tickets from Best Buy and other sales channels in eDesk to meet customer expectations
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Best Buy USA centrally, when operator intervention is necessary.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Best Buy USA.
Utilize comprehensive reporting features to analyze support performance for Best Buy USA against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Best Buy USA marketplace.
