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Alltricks

Deliver seamless customer support on Alltricks with eDesk. By connecting your Alltricks account to eDesk, you can consolidate messages, orders, and essential information from Alltricks and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Alltricks customers.

About Alltricks

Alltricks aims to offer the greatest cycling, running and outdoor catalogue with the best prices! With more than 600 brands including Shimano, Sram, Mavic, Michelin, Nike, Asics, Oakley, Garmin, Salomon, and The North Face, Alltricks serves over 1 million customers in more than 70 countries around the world.

How does Alltricks work with eDesk?

Once you connect your Alltricks to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Alltricks to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Alltricks app?

Connecting your Alltricks account to eDesk will allow you to see all your buyer messages from that Alltricks account directly in your eDesk Mailbox.

You will also see the relevant Alltricks customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Alltricks will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and Alltricks channel reporting

Built in auto replies

Manage your Alltricks marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

  • Use eDesks smart inbox to effectively manage Alltricks SLAs. Automatically centralize and prioritize expiring tickets from Alltricks and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Alltricks centrally, when operator intervention is necessary.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Alltricks.
  • Utilize comprehensive reporting features to analyze support performance for Alltricks against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Alltricks marketplace.

Streamline Alltricks customer support with centralized customer and operator communications in eDesk.

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