Back Market
Deliver seamless customer support on Back Market with eDesk. By connecting your Back Market account to eDesk, you can consolidate messages, orders, and essential information from Back Market and your other sales and communication channels in one centralized platform, streamlining your support team's workflow.
About Back Market
Founded more than 10 years ago, Back Market is the world's largest pure-play premium refurbished tech marketplace. Our mission is to make refurbished tech the mainstream choice, by extending the life of devices, fighting electronic waste, and challenging today's throwaway culture.
How does Back Market work with eDesk?
Once you connect Back Market to eDesk, it will display all your messages, orders and order information in one place to help your support team stay on top of tickets and respond faster to customer queries from one shared mailbox. This integration not only supports messaging, but you can also manage order adjustments too (returns, refunds, cancellations).
Benefits
Use eDesk's Mailbox to reduce response times and effectively manage Back Market SLAs. Automatically centralize and prioritize expiring tickets from Back Market and other sales channels in eDesk to meet customer expectations.
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Back Market.
Utilize comprehensive reporting features to analyze support performance for Back Market against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Back Market marketplace.
