Trustpilot
The Trustpilot integration allows you to automatically request reviews based on the orders you received from your marketplaces and webstores (Shopify, BigCommerce, Cdiscount, Magento, FNAC and Prestashop), through eDesks Feedback add-on. These reviews you receive are left on the Trustpilot profile for your business and will also be visible within eDesk, where you will have the ability to respond to negative feedback directly.
Benefits
- Send automated review requests to happy customers only to generate reviews that boost brand reputation
- Maximize response rates with tailored review requests that are specific to your brand and the customer scenario.
- Proactively manage customer expectations when issues arise for increased customer satisfaction
- Seamlessly handle negative feedback within your help desk, turning challenges into opportunities for improvement.
- Get improved visibility of your customer experience with eDesks Trustpilot dashboard
Discover more
Feedback & Reviews
Generate more 5* reviews with smart selective feedback requests
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Support Email & Comms
WooCommerce
Send/receive messages from WooCommerce customers and view order data
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Webstore
View posts, DMs, comments and respond directly from inside eDesk.
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Social Media