WooCommerce is an open-source e-commerce platform designed for small to large-sized online merchants using WordPress. It quickly became popular for its simplicity to install and customize and for the market position of the base product as freeware.
WooCommerce and eDesk
Once you connect your WooCommerce account to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
You can connect all your WooCommerce marketplaces so you can prioritise tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox.
What are the benefits of using the WooCommerce app?
Connecting your WooCommerce account to eDesk will allow you to see all your buyer messages from that WooCommerce account directly in your eDesk Mailbox.
You will also see the relevant WooCommerce customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on WooCommerce will be displayed within your eDesk account too.