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eDesk vs Gorgias - a better price for a complete helpdesk that connects to all your channels

Choose eDesk for a more complete help desk for all your stores. We’re so confident you’ll love eDesk we’ll buy out your Gorgias contract. Request a demo to find out more.

Marketplace integrations

300+ native integrations

No marketplace integrations

Webstore integrations

All major webstores natively integrated

Limited integrations

Smart AI-powered inbox

Yes

No

Personalized
auto-responders

Yes

Paid add-on

Unlimited tickets

Yes

No

Trial period

14 days free

7 days free

Save over $4k per month by switching to eDesk and implementing AI-powered automations

Our help desk powers support for thousands of eCommerce businesses worldwide

Total eCommerce support, without the expensive add-ons​

Centralize your customer service – no add-ons required

While Gorgias integrates with Shopify, Magento, and BigCommerce, it doesn’t natively integrate with any eCommerce marketplaces. Instead, users have to rely on third-party apps and additional paid subscriptions to pull in messaging from multiple channels. eDesk, however, lets you centralize the customer service from all your marketplaces, selling channels, and communication platforms into one smart inbox, no add-ons needed. We offer native integrations with all major web stores and 200+ marketplaces, to create the best experiences for both you and your customers.

Reduce effort and response times with our smart inbox

Don’t waste time creating tags and filters to manually organize support tickets on Gorgias. eDesk’s smart inbox combines rich order data and query types to intuitively and accurately group similar tickets together so your team never has to. 

Need to quickly identify priority tickets, or have an agent that solely deals with refunds? Smart inbox makes it simpler for support agents to focus on assigned ticket types, deliver speedy  resolutions, and slash their average response time.

Stop clicking around to find customer and order info

With eDesk’s customer view feature, you can say goodbye to the hassle of switching between Shopify, Amazon, and your other selling platforms to get a complete 360° view of a customer’s interactions with your business.

eDesk brings all customer conversation and order history into one central location, providing the multichannel context your support agents need to create responses that foster customer loyalty. You can even view tracking numbers, order information, and other customer data all on the same screen without having to click around.

Use automation to save time on customer support

Unlike Gorgias, eDesk comes standard with built-in auto-responders. This means you can exceed customer expectations by auto-responding quickly, even during peak support times and out-of-office hours. 

Quickly personalize responses, using the snippets feature to insert customer and order details, ensuring consistency in tone. Create templates to answer frequently asked questions so you don’t have to manually type the same responses over and over. You can even auto-translate incoming and outgoing messages into local language to serve international customers without miscommunication!

Get pricing that stays the same, no matter your ticket volume

When it comes to dealing with customer queries, eDesk won’t stand in your way. Unlike Gorgias, which has a ticket limit of 5,000 per month even on their advanced plan, we offer limitless ticket volume, even on our most basic “Team” plan.

With eDesk, you can focus on building relationships and serving your customers without worrying about exceeding your ticket limit. Get the perfect help desk for your business needs, while staying on budget and knowing exactly what you’ll pay every month.

14-day trial  |  No credit card required  |  Guided setup

We found integration super easy...the software is simple to navigate...

“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate, especially the live reporting, both for day-to-day users and our leadership team.”

See what Gorgias customers are missing out on...

Coverage

Webstores

Shopify, Magento and BigCommerce, WooCommerce, PrestaShop, and more

Shopify, Magento and BigCommerce only

Marketplaces

 

200+ native marketplace integrations

WhatsApp Business

Twitter

Facebook Messenger

Instagram

Logistics

Tools

Tools

Smart Inbox

Live Chat

Knowledge Base

Automated feedback requests

Automations

Automations

Auto-translation

AI-powered responses

Personalized auto-responder

Requires paid add-on

Support

Support

Assisted onboarding

Included in every plan

Only in the most expensive plan

24 hour support

Pricing

Pricing

Plans with unlimited tickets

Plan cost

from $39 per month

from $50 per month

Rating

Pricing

Shopify App Store

We make it easy to switch to eDesk

Whether you’re new to a help desk software or need help transitioning from another system, your onboarding team will partner with you every step of the way to make sure you and your team are set up for long-term success.

Already using Gorgias (or another help desk) and stuck in a contract? We can help! Book a demo and talk to a migration team member to learn more.

The customer support tool with everything you need, straight out of the "box." Try eDesk for free.

14-day trial • No credit card required • Guided setup