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Marketplace integrations
200+ native integrations
No marketplace integrations
Webstore integrations
All major webstores natively integrated
Limited integrations
Smart AI-powered inbox
Yes
No
Personalized
auto-responders
Yes
Paid add-on
Limitless agents
Yes
Limited (even on advanced plan)
Trial period
14 days free
7 days free
Our help desk powers support for thousands of eCommerce businesses worldwide
Whether you’re new to a help desk software or need help transitioning from another system, your onboarding team will partner with you every step of the way to make sure you and your team are set up for long-term success.
Already using Gorgias (or another help desk) and stuck in a contract? We can help! Book a demo and talk to a migration team member to learn more.
While Gorgias integrates with Shopify, Magento, and BigCommerce, it doesn’t natively integrate with any eCommerce marketplaces. Instead, users have to rely on third-party apps and additional paid subscriptions to pull in messaging from multiple channels. eDesk, however, lets you centralize the customer service from all your marketplaces, selling channels, and communication platforms into one smart inbox, no add-ons needed. We offer native integrations with all major web stores and 200+ marketplaces, to create the best experiences for both you and your customers.
Don’t waste time creating tags and filters to manually organize support tickets on Gorgias. eDesk’s smart inbox combines rich order data and query types to intuitively and accurately group similar tickets together so your team never has to.
Need to quickly identify priority tickets, or have an agent that solely deals with refunds? Smart inbox makes it simpler for support agents to focus on assigned ticket types, deliver speedy resolutions, and slash their average response time.
With eDesk’s customer view feature, you can say goodbye to the hassle of switching between Shopify, Amazon, and your other selling platforms to get a complete 360° view of a customer’s interactions with your business.
eDesk brings all customer conversation and order history into one central location, providing the multichannel context your support agents need to create responses that foster customer loyalty. You can even view tracking numbers, order information, and other customer data all on the same screen without having to click around.
Unlike Gorgias, eDesk comes standard with built-in auto-responders. This means you can exceed customer expectations by auto-responding quickly, even during peak support times and out-of-office hours.
Quickly personalize responses, using the snippets feature to insert customer and order details, ensuring consistency in tone. Create templates to answer frequently asked questions so you don’t have to manually type the same responses over and over. You can even auto-translate incoming and outgoing messages into local language to serve international customers without miscommunication!
When it comes to dealing with customer queries, eDesk won’t stand in your way. Unlike Gorgias, which has a ticket limit of 5,000 per month even on their advanced plan, we offer limitless ticket volume, even on our most basic “Team” plan.
With eDesk, you can focus on building relationships and serving your customers without worrying about exceeding your ticket limit. Get the perfect help desk for your business needs, while staying on budget and knowing exactly what you’ll pay every month.
14-day trial | No credit card required | Guided setup
“We love eDesk because it saves us so much time. We have reduced average customer response times by 84%.”
Webstores
Shopify, Magento and BigCommerce, WooCommerce, PrestaShop, and more
Shopify, Magento and BigCommerce only
Marketplaces
200+ native marketplace integrations
WhatsApp Business
Facebook Messenger
Logistics
Tools
Smart Inbox
Live Chat
Knowledge Base
Automations
Auto-translation
AI-powered responses
Personalized auto-responder
Requires paid add-on
Support
Assisted onboarding
Included in every plan
Only in the most expensive plan
24 hour support
Pricing
Plans with unlimited tickets
Plan cost
from $39 per month
from $50 per month
Pricing
Shopify App Store
Whether you’re new to a help desk software or need help transitioning from another system, your onboarding team will partner with you every step of the way to make sure you and your team are set up for long-term success.
Already using Gorgias (or another help desk) and stuck in a contract? We can help! Book a demo and talk to a migration team member to learn more.
14-day trial • No credit card required • Guided setup
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© eDesk 2022, All rights reserved.
