Pricing plans

Think smart, act sooner,
resolve faster

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Monthly
 
 
Annual Save now
eDesk
Essential
The essential solution for smaller online sellers operating within a limited number of channels.
$69
$85
per user
per month
  • Up to three channels
  • Up to three users
  • Consolidation of tickets from your three channels
  • Smart Ticket Allocation
  • Single view of customer, product & order details
  • Dashboard overview of sales and response performance
  • Integrated marketplace SLAs
  • Auto-responders
  • Snippets & Templates
  • Labels & Rules
  • Collision detection
  • User permissions
  • Invoice-generator
  • Email support
eDesk
Unlimited
The smart solution for online sellers. No user or channel limits.
$99
$125
per user
per month
  • Unlimited channels
  • Unlimited users
Everything in Essential and:
  • AI-assisted responses
  • Chat Widgets
  • Feedback Management
  • Phone support

Pay annually
and save 25%+

eDesk
Unlimited +
Enhanced levels of integration, reporting and support.
$159
$195
per user
per month
  • Unlimited channels
  • Unlimited users
Everything in Unlimited and:
  • API integration
  • Auto translation
  • Enterprise Reporting 
  • 24x7 Agent support
  • Dedicated account manager

Start free a trial now.

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Enterprise Plans

Tailored enterprise plans are available for larger organisations.
Speak with a member of our expert sales team today.

Frequently asked questions

eDesk integrates with each marketplace, web store and social channel that your business operates on so you can manage sales and support all in one place. We put the customer and order details right in front of you, so you can sell more and keep your customers happy with faster, more personal responses.
A channel is any account we integrate with such as Amazon, eBay or a web store like Shopify or WooCommerce. It includes social media platforms such as Facebook or Twitter as well as any email service provider. A channel also refers to tools which we pull information from, like inventory management software Linnworks and Channeladvisor or delivery management tools ShipStation or Aftership.
As an official Amazon Web Services partner, our software is hosted by Amazon and meets the highest industry online safety standards. We only use API information to connect to your business and the marketplaces you sell on. We do not have access to your personal log-in details.
In terms of security within your business, eDesk removes the need for agents to log in to your stores to manage support. You can control the level of information that is accessible to your team with one dashboard. Inboxes, folders and reports can be restricted to specific users.
Upgrading your plan is easy. You select your pack based on how many channels you currently have, then choose how many users you would like to add to that pack.
Yes. We want you to explore the rich functionality on your own time to make sure you appreciate how eDesk can radically reduce your support costs. For some folks this can take up to a couple of weeks, but our designated onboarding agent will extend the trial if you’ve been too busy to fully engage during the trial. Start by connecting some support channels, add some team members and you should see the power of eDesk right away.
We use Artificial Intelligence (A.I.) to interpret issues and present users with probable answers based on previous support queries your team has answered. This removes much of the decision-making required to answer a query so you get through the issues quicker. The machine learning improves responses offered over time - our goal is to predict accurate replies for the vast majority of issues. So you provide better support at lower cost!
     

Evaluate. Act. Resolve.

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