save
Essential
Build a strong support foundation
$39
per agent/mo
Features
- 1 online store / marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
- AI powered chatbot *
Growth
Build an efficient, loyalty-driving support team
$89
per agent/mo
Everything in essential, plus
- 5 online stores / marketplaces
- Ticket, agent & channel performance
- CSAT surveys
- 3rd party ticket collaboration
- Data migrations into eDesk
- Advanced sales, product & channel reports
- Chatbot branding removal
Recommended
Professional
Streamline and optimize your entire support operation
$119
per agent/mo
Everything in growth, plus
- 10 online stores / marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- Custom Fields
- 2FA Access
- Assisted Onboarding & Training
Enterprise
Custom workflows and reports for large-scale brands
Custom
Everything in professional, plus
- Unlimited online stores / marketplaces **
- JSON extracts for BI imports
- Multi-Brand workflows
- Dedicated account manager
- Tailored onboarding
Add to any plan
Increase your team's productivity, profitability & customer satisfaction
Add on
AI Automation
Resolve incoming tickets and online chats without any human interaction.*
Add on
AI Assist
Classify and summarise tickets and generate responses instantly.
Add on
AI Translations
Your agents can respond to everyone, in every language, using Generative AI.
Add on
Feedback
Automate customer outreach for reviews on Google, Trustpilot, marketplaces, or your site.
* Additional charge per resolution
** Fair usage policies apply, see terms & conditions.
| Compare Plans | Essential | Growth | Professional | Enterprise | |
|---|---|---|---|---|---|
| Centralize | |||||
| Online stores included | 1 | 5 | 10 | Custom | |
| Centralized support workspace | |||||
| eCommerce platform integrations | |||||
| Marketplace platform integrations | |||||
| CRM, inventory and shipping | |||||
| TikTok Shop | |||||
| Live Chat | |||||
| Social messaging | |||||
| Contact forms | |||||
| Advanced RESTful API | - | - | |||
| Custom API & integrations | - | - | - | ||
| Voice | Add on: eDesk Talk or Aircall | ||||
| Personalize | |||||
| Customer, order and tracking status | |||||
| Sentiment analysis | |||||
| Customer segmentation | |||||
| Templates | |||||
| Snippets | |||||
| Order adjustments | |||||
| Automate | |||||
| SLA management and alerts | |||||
| Rule-based automations | |||||
| Workflow optimizations | |||||
| Conditions-based webhooks | - | - | - | ||
| AI interpret and summarize | Add on: AI Assist | ||||
| AI sentiment analysis | Add on: AI Assist | ||||
| AI intelligent classifications | Add on: AI Assist | ||||
| AI suggested responses | Add on: AI Assist | ||||
| AI message composer | Add on: AI Assist | ||||
| AI language translation and routing | Add on: AI Translations | ||||
| AI identification & prioritization of pre-sales tickets | Add on: AI Assist | ||||
| AI Virtual Agent and Chatbot (Part of AI Automations, charged at €0.99 per resolution) | |||||
| AI powered chatbot | Add on: AI Automation | ||||
| Flow builder | Add on: AI Automation | ||||
| Training content | Add on: AI Automation | ||||
| Knowledge base | Add on: AI Automation | ||||
| Multi-brand awareness | Add on: AI Automation | ||||
| Live translation | Add on: AI Automation | ||||
| Branding removal | - | ||||
| Collaborate | |||||
| Read-only (viewer) accounts | |||||
| Multi-agent collaboration | |||||
| Mirakl Operator collaboration | |||||
| Third-party ticket collaboration | - | ||||
| Customize branding of ticket share | - | - | - | ||
| Feedback and Reviews | |||||
| CSAT surveys | - | ||||
| Ratings and reviews | Add on: Feedback | ||||
| Negative reviews funnel | Add on: Feedback | ||||
| Proactive messaging | Add on: Feedback | ||||
| Measure | |||||
| Sales & Service mobile app | |||||
| Ticket, agent and channel performance | - | ||||
| Advanced sales, product and channel reports | - | ||||
| Detailed reporting extracts | - | - | |||
| JSON extracts for BI imports | - | - | - | ||
| Pre-sales conversion tracking | Add-on AI Assist | ||||
| Administration | |||||
| Team Administration | |||||
| Custom roles and permissions | - | - | |||
| Custom fields | - | - | |||
| 2FA Access | - | - | |||
| Multi-brand workflows | - | - | - | ||
| Access controls by brand | - | - | - | ||
| Brand billing management | - | - | - | ||
| Advanced security features | - | - | - | ||
| Onboarding and Support | |||||
| 24/7 phone and chat support from eDesk | |||||
| Assisted onboarding and training | - | - | |||
| Dedicated account manager | - | - | - | ||
| Data migrations into eDesk | - | ||||