About Mountain Warehouse
Mountain Warehouse is a leading retailer of outdoor equipment and activewear. With stores all over the world including Europe, USA, Canada, and New Zealand, Mountain Warehouse is a trusted brand for a growing customer base of more than 5 million.
How does Mountain Warehouse work with eDesk?
Once you connect your Mountain Warehouse to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Mountain Warehouse to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Mountain Warehouse app?
Connecting your Mountain Warehouse account to eDesk will allow you to see all your buyer messages from that Mountain Warehouse account directly in your eDesk Mailbox.
You will also see the relevant Mountain Warehouse customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Mountain Warehouse will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Mountain Warehouse channel reporting
Built in auto replies
Manage your Mountain Warehouse marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates