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About Gmail

Gmail is a free email service provided by Google. A single username and password gets you into everything Google (Gmail, Chrome, YouTube, Google Maps).

Gmail and eDesk

Once you connect your Gmail account to eDesk, it will display all your emails in one place to help your Support Team stay on top of tickets.

You can connect all your Gmail email accounts so you can prioritise tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox.

What are the benefits of using the Gmail app?

Connecting your Gmail account to eDesk will allow you to see all your emails from that Gmail account directly in your eDesk Mailbox.

You will also be able to reply to your emails directly from eDesk.

Benefits

  • Save time and effort by centralizing all emails into eDesks smart unified inbox

  • Prioritize and assign Gmail tickets to agents based on query type, response time and more to ensure customer expectations are met.

  • Improve team collaboration with the internal notes, and @mention features in eDesk to help remote colleagues to work collectively to resolve queries.

  • Choose which Gmail folders to sync with eDesk so your support team can focus on relevant communications.

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