The Gorgias alternative – a robust help desk solution for scaling eCommerce brands

Grow your business with outstanding customer service everywhere you sell. Unmatched ecommerce integrations, onboarding, and automation make eDesk the perfect alternative to Gorgias.

Marketplace integrations

200+ native integrations

No marketplace integrations

Webstore integrations

All major webstores natively integrated

Limited integrations

Smart AI-powered inbox





Paid add-on

Limitless ticket volume


Limited (even on advanced plan)

Trial period

14 days free

7 days free

Our help desk powers support for thousands of eCommerce businesses worldwide

Get a help desk that's fit for purpose.

When it comes to eCommerce integrations, eDesk does it better

eDesk provides centralized and personalized customer support for eCommerce without relying on third-party apps and additional paid subscriptions. While Gorgias integrates with Shopify, Magento, and BigCommerce, eDesk goes further – offering eCommerce integrations with all major web stores and 200+ marketplaces, to create the best experiences for your customers. 

Deliver extraordinary service faster with our Smart Inbox

Don’t waste time creating tags and filters to organize tickets. eDesk’s smart inbox combines rich order data and query types to smartly group similar tickets together so your team never has to. 

Need to quickly identify priority tickets, or have an agent that solely deals with refunds? Smart inbox makes it simpler for agents to focus on a single ticket type for fast resolution with zero distractions.

Get a full 360° view of each customer in an instant

With eDesk’s customer view feature, you can say goodbye to the hassle of switching between Shopify, Amazon, and your other selling platforms to get a complete 360° view of a customer’s interactions with your business.

eDesk brings all customer conversation and order history into one central location, providing the multichannel context your support agents need to create responses that foster customer loyalty.

Let eDesk’s smart automation features do the talking

Unlike Gorgias, eDesk has auto-responders built-in as standard so you can meet customer expectations for speedy replies by auto-responding during peak support times and out of office hours so they’re never left waiting.

Quickly personalize responses, using the snippets feature to insert customer and order details, ensuring consistency in tone. You can even auto-translate incoming and outgoing messages into local language to serve international customers without miscommunication!

Get pricing that stays the same, no matter your ticket volume

When it comes to dealing with customer queries, eDesk won’t stand in your way. Unlike Gorgias, which has a ticket limit of 5,000 per month even on their advanced plan, eDesk offers limitless ticket volume, even on our most basic ‘Team’ plan.

With eDesk, you can focus on building relationships and serving your customers without worrying about exceeding your ticket limit.

14-day trial  |  No credit card required  |  Guided setup

We have reduced average customer response times by 84%...

“We love eDesk because it saves us so much time. We have reduced average customer response times by 84%.”

See what Gorgias customers are missing out on...



Shopify, Magento and BigCommerce, WooCommerce, PrestaShop, and more

Shopify, Magento and BigCommerce only


200+ native marketplace integrations

WhatsApp Business


Facebook Messenger





Smart Inbox

Live Chat

Knowledge Base

Automated feedback requests




AI-powered responses

Personalised Auto-responder

Requires paid add-on



Assisted onboarding

Included in every plan

Only in the most expensive plan

24 hour support



Plans with unlimited tickets



Shopify App Store

We make it easy to switch to eDesk

Whether you’re new to a help desk software or need help transitioning from another system, your onboarding team will partner with you every step of the way to make sure you and your team are set up for long term success.

Choose a help desk built for what your brand needs now – and the future. Try eDesk for free.

14-day trial • No credit card required • Guided setup