Grow your business with outstanding customer service everywhere you sell. Unmatched ecommerce integrations, onboarding, and automation make eDesk the perfect alternative to Gorgias.
Marketplace integrations
200+ native integrations
No marketplace integrations
Webstore integrations
All major webstores natively integrated
Limited integrations
Smart AI-powered inbox
Yes
No
Personalized
auto-responders
Yes
Paid add-on
Limitless ticket volume
Yes
Limited (even on advanced plan)
Trial period
14 days free
7 days free
Our help desk powers support for thousands of eCommerce businesses worldwide
eDesk provides centralized and personalized customer support for eCommerce without relying on third-party apps and additional paid subscriptions. While Gorgias integrates with Shopify, Magento, and BigCommerce, eDesk goes further – offering eCommerce integrations with all major web stores and 200+ marketplaces, to create the best experiences for your customers.
Don’t waste time creating tags and filters to organize tickets. eDesk’s smart inbox combines rich order data and query types to smartly group similar tickets together so your team never has to.
Need to quickly identify priority tickets, or have an agent that solely deals with refunds? Smart inbox makes it simpler for agents to focus on a single ticket type for fast resolution with zero distractions.
With eDesk’s customer view feature, you can say goodbye to the hassle of switching between Shopify, Amazon, and your other selling platforms to get a complete 360° view of a customer’s interactions with your business.
eDesk brings all customer conversation and order history into one central location, providing the multichannel context your support agents need to create responses that foster customer loyalty.
Unlike Gorgias, eDesk has auto-responders built-in as standard so you can meet customer expectations for speedy replies by auto-responding during peak support times and out of office hours so they’re never left waiting.
Quickly personalize responses, using the snippets feature to insert customer and order details, ensuring consistency in tone. You can even auto-translate incoming and outgoing messages into local language to serve international customers without miscommunication!
When it comes to dealing with customer queries, eDesk won’t stand in your way. Unlike Gorgias, which has a ticket limit of 5,000 per month even on their advanced plan, eDesk offers limitless ticket volume, even on our most basic ‘Team’ plan.
With eDesk, you can focus on building relationships and serving your customers without worrying about exceeding your ticket limit.
14-day trial | No credit card required | Guided setup
“We love eDesk because it saves us so much time. We have reduced average customer response times by 84%.”
Webstores
Shopify, Magento and BigCommerce, WooCommerce, PrestaShop, and more
Shopify, Magento and BigCommerce only
Marketplaces
200+ native marketplace integrations
WhatsApp Business
Facebook Messenger
Logistics
Tools
Smart Inbox
Live Chat
Knowledge Base
Automations
Auto-translation
AI-powered responses
Personalised Auto-responder
Requires paid add-on
Support
Assisted onboarding
Included in every plan
Only in the most expensive plan
24 hour support
Pricing
Plans with unlimited tickets
Pricing
Shopify App Store
Whether you’re new to a help desk software or need help transitioning from another system, your onboarding team will partner with you every step of the way to make sure you and your team are set up for long term success.
14-day trial • No credit card required • Guided setup
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