With more than 720 stores in France and over 80 stores abroad, E.Leclerc is one of France’s biggest hypermarket and cooperative society retail chains.
How does Leclerc work with eDesk?
Once you connect your Leclerc to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Leclerc to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Leclerc app?
Connecting your Leclerc account to eDesk will allow you to see all your buyer messages from that Leclerc account directly in your eDesk Mailbox.
You will also see the relevant Leclerc customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Leclerc will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Leclerc channel reporting
Built in auto replies
Manage your Leclerc marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates