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Leclerc

Send/receive messages to/from your Leclerc customers.

About Leclerc

With more than 720 stores in France and over 80 stores abroad, E.Leclerc is one of France’s biggest hypermarket and cooperative society retail chains.

How does Leclerc work with eDesk?

Once you connect your Leclerc to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Leclerc to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Leclerc app?

Connecting your Leclerc account to eDesk will allow you to see all your buyer messages from that Leclerc account directly in your eDesk Mailbox.

You will also see the relevant Leclerc customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Leclerc will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and Leclerc channel reporting

Built in auto replies

Manage your Leclerc marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

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