Public is one of the largest technology and entertainment department store chains in Greece and Cyprus. Public specializes in culture and entertainment products, consumer electronics, and household appliances, and also offers a selection of other products that range from toys and books to stationary and sports.
How does Public.gr work with eDesk?
Once you connect your Public.gr to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Public.gr to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Public.gr app?
Connecting your Public.gr account to eDesk will allow you to see all your buyer messages from that Public.gr account directly in your eDesk Mailbox.
You will also see the relevant Public.gr customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Public.gr will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Public.gr channel reporting
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Manage your Public.gr marketplace SLAs
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