Customer Success Manager, Aircall
Senior Product Manager, eDesk
In today’s rapidly changing business landscape, it’s more important than ever to retain customers and keep them coming back.
How can this be done? By implementing automation and personalization in your customer service strategy.
Once a nice-to-have, live chat has evolved into a certified conversion machine – and in 2025’s competitive eCommerce world, it’s becoming one of the smartest
Returns are an inevitable part of running an online store, but they don’t have to be a profit killer. With the right returns management strategies,
Looking for the best Shopify customer service apps to streamline support, boost satisfaction, and simplify your life as a store owner? We’ve compared the top
Today’s online shopper expects immediate answers, personalized recommendations, and seamless support – any time, on any device (and often without exception). For eCommerce brands, meeting
Exceptional customer support is a baseline expectation in 2025. Which is why – for online retailers – having the best eCommerce help desk software can
AI is revolutionizing customer service across industries, allowing businesses to provide faster, more personalized, and efficient support. From AI-driven chatbots to predictive analytics, companies are
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