Customer Success Manager, Aircall
Senior Product Manager, eDesk
In today’s rapidly changing business landscape, it’s more important than ever to retain customers and keep them coming back.
How can this be done? By implementing automation and personalization in your customer service strategy.
The UK eCommerce landscape is experiencing unprecedented growth, with retail sales reaching £177.11 billion in 2024 and 62.1 million users expected by 2025. In this
Buy Now, Pay Later (BNPL) services have revolutionised UK shopping, with 2 in 5 UK adults (42%) having used BNPL services at some point, representing
The landscape of UK customer service is transforming rapidly. With satisfaction levels at their lowest since 2010 and over 50% of customers switching to competitors
Bottom Line Up Front: Regional eCommerce UK requires understanding distinct shopping behaviours and cultural preferences across Scotland, Wales, and Northern Ireland. Supporting diverse UK customers
The UK’s thriving eCommerce sector faces unprecedented fraud challenges. With global eCommerce fraud losses reaching £48 billion annually and 50% of UK businesses experiencing cybersecurity
The landscape of digital commerce is rapidly evolving, and voice technology sits at the forefront of this transformation. As smart speakers become increasingly prevalent in
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