Lower your support costs, increase your sales, with the only AI-powered customer service software that’s connected to everywhere you sell.
Powering support for thousands of eCommerce businesses worldwide
No more tab switching or relying on third-party add ons. eDesk provides your team with a unified smart inbox that consolidates queries from all your sales and communications channels.
Only eDesk enables you to associate each customer message with the order and full customer history, across EVERY sales channel. Deploy personalization at scale by automatically using personal data in responses.
Create happier, more high-performing teams with eDesk’s AI-powered automations AND happier, more satisfied customers with rapid and personalized responses to queries 24/7.
Ensure customer questions are addressed comprehensively and rapidly, first time. With a suite of collaboration tools you can manually and automatically loop in and track responses from your colleagues.
A full suite of up to the minute reports on all aspects of your customer operations, enables you to make better decisions in resource, channel and product management.
eDesk’s Feedback module enables you easily automate review requests to happy customers, ensuring you achieve the highest volume of 5-star reviews; enabling you to grow faster and scale more profitiably.
eDesk offers an unrivalled suite of integrations with sales channels, communications and order management solutions; ensuring you can efficiently scale your eCommerce operations.
Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.
14-day trial | No credit card required | Guided setup
Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace
Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.
Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.
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