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Benefits

  • Use eDesks smart inbox to effectively manage Exelon SLAs. Automatically centralize and prioritize expiring tickets from Exelon and other sales channels in eDesk to meet customer expectations

  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket

  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Exelon centrally, when operator intervention is necessary.

  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Exelon.

  • Utilize comprehensive reporting features to analyze support performance for Exelon against other channels, make data-driven decisions, and enhance overall efficiency.

  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Exelon marketplace.

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