Otto
Deliver seamless customer support on Otto with eDesk. By connecting your Otto account to eDesk, you can consolidate messages, orders, and essential information from Otto and your other sales and communication channels in one centralized platform, streamlining your support team's workflow.
About Otto
Otto Marketplace is one of Germany's leading e-commerce platforms, giving sellers direct access to over 12 million active customers across categories like fashion, electronics, home goods, and DIY. Backed by decades of brand trust and a catalog spanning tens of thousands of brands, Otto offers a well-established channel for reaching German and wider European shoppers.
How does Otto work with eDesk?
Once you connect Otto to eDesk, it will display all your messages, orders and order information in one place to help your support team stay on top of tickets and respond faster to customer queries from one shared mailbox. This integration not only supports messaging, but you can also manage order adjustments too (returns, refunds, cancellations).
Benefits
Use eDesk's Mailbox to reduce response times and effectively manage Otto SLAs. Automatically centralize and prioritize expiring tickets from Otto and other sales channels in eDesk to meet customer expectations.
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Otto.
Utilize comprehensive reporting features to analyze support performance for Otto against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Otto marketplace.
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