About NBC Universal
NBCUniversal Checkout is One Platform’s new commerce engine that grants any business—local or national, newly or originally direct-to-consumer—the ability to set up shop in one place and instantly reach nearly all Americans with a single integration.
How does NBC Universal work with eDesk?
Once you connect your NBC Universal to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect NBC Universal to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the NBC Universal app?
Connecting your NBC Universal account to eDesk will allow you to see all your buyer messages from that NBC Universal account directly in your eDesk Mailbox.
You will also see the relevant NBC Universal customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on NBC Universal will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and NBC Universal channel reporting
Built in auto replies
Manage your NBC Universal marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates