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Auchan

Deliver seamless customer support on Auchan with eDesk. By connecting your Auchan account to eDesk, you can consolidate messages, orders, and essential information from Auchan and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Auchan customers.

Benefits

  • Use eDesks smart inbox to effectively manage Auchan SLAs. Automatically centralize and prioritize expiring tickets from Auchan and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Auchan centrally, when operator intervention is necessary.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Auchan.
  • Utilize comprehensive reporting features to analyze support performance for Auchan against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Auchan marketplace.

Streamline Auchan customer support with centralized customer and operator communications in eDesk.

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