Decathlon is staying ahead of the game by opening up its e-commerce platforms in already more than 10 different countries to become the world’s biggest sports platform.
How does Decathlon work with eDesk?
Once you connect your Decathlon to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Decathlon to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Decathlon app?
Connecting your Decathlon account to eDesk will allow you to see all your buyer messages from that Decathlon account directly in your eDesk Mailbox.
You will also see the relevant Decathlon customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Decathlon will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Decathlon channel reporting
Built in auto replies
Manage your Decathlon marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates