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Maisonette

Send/receive messages to/from your Maisonette customers.

About Maisonette

Your favorite kid’s brands and independent boutiques, all in one magical place. Maisonette is an expertly-curated baby and kid’s marketplace featuring the best products from around the globe: stylish clothing, top toys and gear, and home décor – plus, trusted guidance and inspiration.

How does Maisonette work with eDesk?

Once you connect your Maisonette to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Maisonette to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Maisonette app?

Connecting your Maisonette account to eDesk will allow you to see all your buyer messages from that Maisonette account directly in your eDesk Mailbox.

You will also see the relevant Maisonette customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Maisonette will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and Maisonette channel reporting

Built in auto replies

Manage your Maisonette marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

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