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CX Bootcamp- Tactics for Mastering a Stress-Free Returns Process this Holiday Season

Expert panellists

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Peter Lyon

Chief Customer Officer | eDesk


Clodagh Callan

Product Manager | eDesk

With the Holiday season well and truly upon us, eCommerce businesses are gearing up for the inevitable surge in return requests and escalated ticket volumes in general.
Navigating this seasonal influx is pivotal for ensuring a positive customer experience, which is why we want to make sure you’re up to speed on how you can streamline your returns process across all sales channels with eDesk.
We walk you through practical demonstrations of key eDesk functionalities that can be tailored to enhance your returns operations during the busiest time of the year.
Learn how to;
  • Effortlessly identify return requests and generate automated responses using eDesk’s AI
  • Configure eDesk’s smart tools to efficiently prioritize and route return queries to specific agents
  • Leverage eDesk insights to detect trends in returns for continuous improvement
  • Execute returns for ebay & shopify orders directly within eDesk for a simplified workflow and more!

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