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CX Bootcamp: Strategies to Use AI Automations to Save Time Without Compromising Quality

Expert panellists

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Peter Lyon

Chief Customer Officer | eDesk

Evan De Vere Hunt

Evan De Vere Hunt

Product Manager | eDesk


Maura Cunningham

Onboarding Manager | eDesk

Having an efficient customer support team has always been important during the holiday period.
But with inflation adding stress on the bottom line, rising customer expectations of instant support, and record-breaking volumes of queries – a streamlined customer support system is more critical than ever.
That’s where AI comes in. Our product experts will show you real, actionable methods to automate your everyday tasks, as well as tips for building a seamless, personalized support experience for your organization.
We cover:
  • Enhancing team collaboration with AI classifications, AI summaries, and automated agent routing
  • Personalizing your support at scale with templates, snippets, and AI suggested replies
  • Expanding answers and nailing the right tone with AI sentiment detection and AI composer
  • Keeping quality at the heart of AI customer support and more!

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