Looking for a Freshdesk alternative?

Thousands of online retailers are choosing eDesk as a Freshdesk alternative.
And it's easy to see why.

eDesk was built for eCommerce. It has seamless integrations with all major marketplaces including Amazon, eBay and Walmart. Freshdesk is a generic helpdesk that requires additional apps for marketplaces. eDesk makes delivering exceptional eCommerce customer service easy.

Free 14-day trial. No credit card required.

What’s the difference?

Freshdesk has no marketplace integrations.

eDesk offers a robust Freshdesk alternative for multichannel sellers at all stages and sizes. eDesk connects with all marketplaces, including Amazon, eBay and Walmart, and offers auto-translation in addition to all the features of Freshdesk.

eDesk was built for eCommerce with native marketplace integrations.

Wherever you sell online, we connect sales and support, so you can save time and sell more. eDesk includes an integrated Feedback feature to help you manage your reputation and sell more on marketplaces where reviews are vital for success.

The world’s #1 eCommerce help desk

  eDesk Freshdesk
Amazon *
eBay *
Walmart *
Etsy
Other marketplaces
Inventory management software
Feedback and reviews
Shopify
Magento
BigCommerce
WooCommerce
Facebook
Twitter
Instagram
*Additional app required

All your messages consolidated into one inbox.
No additional apps needed.

Marketplace integrations

Respond faster than your competitors with eDesk

eDesk’s innovative software allows you to deal with queries at the touch of a button.
Handle high volumes of queries in no time at all. Trusted by 5,000+ online retailers.

Free 14-day trial. No credit card required.
image 1

eDesk’s time-saving eCommerce features

  • A.I. generated suggested responses - respond to customer queries with a single click
  • Smart Inbox - automatically categorize and prioritize support tickets improving efficiency
  • Customizable templates - create messages which you can select and send in seconds
  • Personalization snippets - auto-fill messages with relevant information
  • SLA timer - never miss a marketplace SLA again!
  • Knowledge base - help your customers to help themselves! Resolve queries before they’re asked
  • Chat - respond to customers in real-time when they’re browsing your site
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Team up on support

  • Collision detection - Prevent your agents from working on the same tickets
  • Automatic ticket routing - Set rules to automatically assign tickets to the best-suited agents
  • Internal notes - Get help from a teammate or escalate to a colleague in a different department
  • Detailed reporting dashboard - Keep on top of your support team’s performance metrics
Incredibly grateful we found eDesk
“Our experience with eDesk has also been absolutely stellar. We've found the eDesk team to be extremely experienced and accommodating to all of our workflows. We recommend them without any hesitation!”
Sean Ortega
Sean Ortega
(on Trustpilot)
5 stars

Respond faster than your competitors with eDesk

eDesk’s innovative software allows you to deal with queries at the touch of a button.
Handle high volumes of queries in no time at all. Trusted by 5,000+ online retailers.

Free 14-day trial. No credit card required.
Get 2 months eDesk for free - limited time offer