Tradeinn is a Spanish e-commerce platform made up of a series of specialized online sports stores. Selling a vast range of products for diving, outdoors, ski and snowboard, cycling, swimming, racquet sports, fishing and nautical, motorcycle, running, soccer, and more, TradeInn has a presence in over 220 countries.
How does Tradeinn work with eDesk?
Once you connect your Tradeinn to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Tradeinn to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Tradeinn app?
Connecting your Tradeinn account to eDesk will allow you to see all your buyer messages from that Tradeinn account directly in your eDesk Mailbox.
You will also see the relevant Tradeinn customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Tradeinn will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Tradeinn channel reporting
Built in auto replies
Manage your Tradeinn marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates