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Casa del Libro

About Casa del Libro

Founded in 1923, Casa Del Libro is one of Spain’s most famous bookshops. In addition to its busy e-commerce marketplace, Casa Del Libro has more than 40 stores throughout Spain and in Mexico, and a catalog offering over 1 million books and 700,000 e-Books.

How does Casa del Libro work with eDesk?

Once you connect your Casa del Libro to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Casa del Libro to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Casa del Libro app?

Connecting your Casa del Libro account to eDesk will allow you to see all your buyer messages from that Casa del Libro account directly in your eDesk Mailbox.

You will also see the relevant Casa del Libro customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Casa del Libro will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and Casa del Libro channel reporting

Built in auto replies

Manage your Casa del Libro marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

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