J.Crew is an American clothing, footwear, and accessories retailer with stores throughout the USA.
How does J.Crew work with eDesk?
Once you connect your J.Crew to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect J.Crew to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the J.Crew app?
Connecting your J.Crew account to eDesk will allow you to see all your buyer messages from that J.Crew account directly in your eDesk Mailbox.
You will also see the relevant J.Crew customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on J.Crew will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
- A centralized inbox for all apps
- Real-time dynamic Insights
- Full team and J.Crew channel reporting
- Built in auto replies
- Manage your J.Crew marketplace SLAs
- Auto-translate your messages
- Respond faster with snippets and templates