About Sharaf DG
Sharaf DG is an online electronics retailer that’s based in the United Arab Emirates. SharafDG has a wide selection of smartphones and small electric appliances, and also sells home accessories and beauty products throughout the Middle East region.
How does Sharaf DG work with eDesk?
Once you connect your Sharaf DG to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Sharaf DG to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Sharaf DG app?
Connecting your Sharaf DG account to eDesk will allow you to see all your buyer messages from that Sharaf DG account directly in your eDesk Mailbox.
You will also see the relevant Sharaf DG customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Sharaf DG will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Sharaf DG channel reporting
Built in auto replies
Manage your Sharaf DG marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates