eDesk is entirely FREE until September End 2020
Set up your account, pick a plan later. No credit card required.
small business
per agent
billed annually
or - billed monthly
- Essential features include…
- Unlimited tickets
- Unlimited templates
- Unlimited snippets
- Unlimited tags
- Email support
full-time support agents
per agent
billed annually
or - billed monthly
- All Essential features and…
- Auto-responder
- Unlimited rules
- Collision detection
- @mentions
- Custom fields
- Custom SLAs
- Merge tickets
- Internal notes
- Phone support
- 7 x 5 support
departments and operations
per agent
billed annually
or - billed monthly
- All Team features and…
- AI-powered responses
- Auto-translate
- Full management reports
- Pre-sales opportunities
- Feedback included free
- Custom roles/permissions
- Assisted onboarding
- Account manager
- Chat support
- 24 x 7 support
operations and visibility
per agent
billed annually
or - billed monthly
- All Professional features and…
- Chat included free
- CSAT measurement
- Enterprise reporting
- API access
- Service level guarantee
- 10 day expert training
- 99.9% uptime SLA
Boost performance with add-ons
eDesk’s add-ons can help engage customers during the full lifecycle of the purchasing process
Chat
Make it super easy for your customers to engage with you by providing chat directly on your website.
- Integrated with eDesk's ticket system
- Customizable content & appearance
- Set up prompts to funnel queries
- Extensive reporting
Feedback
Rank higher and sell more with automated requests for product reviews and seller feedback—on Amazon, eBay and Google.
- 100% Amazon compliant
- Comes with tried and tested templates
- Integrated with ticketing for higher engagement and ROI
Knowledgebase
Let customers help themselves and reduce support ticket volume 24/7, even when your team isn’t available.
- Integrated with eDesk’s ticket system
- Provide help 24/7
- Save time by inserting relevant help files into ticket responses
Trusted by over 5,000 eCommerce sellers worldwide




Compare eDesk plans and features
Learn more about eDesk’s many features and the differences between each plan.
Ticket allowance | Essential | Team | Professional | Enterprise |
---|---|---|---|---|
Support tickets | Unlimited tickets | Unlimited tickets | Unlimited tickets | Unlimited tickets |
Channels and marketplaces | Essential | Team | Professional | Enterprise |
---|---|---|---|---|
Unlimited webstores | ||||
Unlimited marketplaces | ||||
Unlimited email channels | ||||
Unlimited social channels |
eCommerce hub | Essential | Team | Professional | Enterprise |
---|---|---|---|---|
Track sales performance | ||||
Drill into channel performance | ||||
View all order details | ||||
View feedback across channels | — | — |
eCommerce ticket management | Essential | Team | Professional | Enterprise |
---|---|---|---|---|
Centralised inbox | ||||
Business hours | ||||
Auto-matched order details | ||||
Custom fields | — | |||
Custom SLAs | — | |||
Merge tickets | — | |||
Identified pre-sales opportunities | — | — | ||
AI-powered responses | — | — | ||
Auto-translate | — | — |
Smart tools | Essential | Team | Professional | Enterprise |
---|---|---|---|---|
Unlimited templates | ||||
Unlimited snippets | ||||
Unlimited tags | ||||
Unlimited rules | — | |||
Auto-responder | — |
Team management | Essential | Team | Professional | Enterprise |
---|---|---|---|---|
Standard roles | ||||
Custom roles | — | — | ||
Collision detection | — | |||
@mentions | — | |||
Internal notes | — | |||
Team Dashboard | — | — |
Enterprise accelerators | Essential | Team | Professional | Enterprise |
---|---|---|---|---|
Management Dashboard | — | — | ||
CSAT measurement | — | — | — | |
Enterprise reporting | — | — | — | |
API access | — | — | — |
Support and account management | Essential | Team | Professional | Enterprise |
---|---|---|---|---|
Online help guide | ||||
Support channels | Phone, chat, email | Phone, chat, email | Phone, chat, email | |
Support availability | — | 7 × 5 | 24 × 7 | 24 × 7 |
Assisted onboarding | — | — | ||
Service level guarantee | — | — | — | |
10 days training from product expert | — | — | — |
Free until the end of September • Five minute setup • No credit card required.
Common questions

“We love eDesk because it saves us so much time. We have reduced average customer response times by 84%.”
Join Suzuki and 5,000 other online retailers…
Free until the end of September • Five minute setup • No credit card required.