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Mirakl
Deliver seamless customer support across all your Mirakl Connect marketplaces with eDesk – the only help desk with native Mirakl integration. By connecting your Mirakl account to eDesk, you can centralize messages, orders, and key data from all Mirakl-powered marketplaces alongside other sales channels, streamlining your support team's workflow.
Send and receive messages directly with Mirakl customers.
Benefits
Use eDesk’s smart inbox to manage SLAs across all your Mirakl marketplaces. Auto-prioritize expiring tickets and meet customer expectations at scale. Gain full context with every message – customer and order data from your Mirakl eCommerce channels is automatically attached to each ticket.
Resolve issues faster with auto-ticket creation from Mirakl incidents. Message customers or Mirakl operators directly, giving your team the flexibility to act quickly when needed.
Built-in AI automations enable personalized responses using message templates and snippets with Mirakl order data. Auto-translation helps your team support customers in 110+ countries.
Use reporting tools to analyze support performance across Mirakl and other channels, driving smarter, data-backed decisions.
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