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Benefits

  • Use eDesk's smart inbox to effectively manage Macy's SLAs. Automatically centralize and prioritize expiring tickets from Macy's marketplace and other sales channels in eDesk to meet customer expectations.

  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket

  • Resolve customer issues quickly with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Macy's centrally, when operator intervention is necessary.

  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to autopopulate relevant customer order data from Macy's marketplace

  • Utilize comprehensive reporting features to analyze support performance for Macy's against other channels, make data-driven decisions, and enhance overall efficiency.

  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Macy's, Inc. marketplace.

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