About The Knot
The Knot is a wedding planning platform based in the USA that provides its customers with everything they need to plan the perfect wedding. Its partners offer venues, salons, catering, wedding cakes, DJs, videographers, rentals, florists, jewellers and more.
How does The Knot work with eDesk?
Once you connect your The Knot to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect The Knot to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the The Knot app?
Connecting your The Knot account to eDesk will allow you to see all your buyer messages from that The Knot account directly in your eDesk Mailbox.
You will also see the relevant The Knot customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on The Knot will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and The Knot channel reporting
Built in auto replies
Manage your The Knot marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates