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An angry customer is a moment. They’re frustrated, possibly at the end of their rope, and they need to feel heard. How you respond in
How can proactive customer support reduce shopping cart abandonment? Most ecommerce teams focus on checkout optimization alone. But the missing piece is real-time support. When
Let’s be honest. Running an eCommerce business means dealing with repetitive customer service tasks day after day. Your team answers the same questions, handles the
Here’s the truth: the customer support software your B2B company uses probably won’t cut it for your eCommerce store. We know this because the two
What’s next for Magento AI and automation in eCommerce? The platform is evolving fast, with artificial intelligence reshaping how sellers manage support, inventory, and customer
Zendesk works fine for many businesses. But if you run an online store, you probably already know it feels clunky. You’re toggling between tabs. Your
When a customer emails your support team at midnight, you’re probably asleep. But an AI system isn’t. It’s reading their message, understanding their problem, and
Your customer just bought something at 2 AM with a question about shipping. By 8 AM, they’re frustrated because nobody answered. By noon, they’ve left
How is the Walmart marketplace changing, and what should sellers do next? Retail media is surging, AI is moving into everyday workflows, and smart integrations
How do you integrate TikTok Shop with Shopify and your other marketplaces without creating chaos? The short answer is to set up a TikTok Shop
In the ever-competitive world of eCommerce, effective customer support can set your brand apart — and crucially, mean you make more sales. Which is what
