Category: Customer service

High-profile sellers like L’Oréal Paris and Too Faced are bringing massive, exclusive savings on thousands of trending products to TikTok Shop. From July 9, TikTok

Yes, you read that right! Amazon has confirmed that Prime Day 2025 will run for four whole days, from July 8 to 11. It’s the

For most eCommerce managers, customer support is seen as a post-sale function, focused on delivery issues, returns, and handling complaints. But that mindset overlooks a

The UK eCommerce landscape is experiencing unprecedented growth, with retail sales reaching £177.11 billion in 2024 and 62.1 million users expected by 2025. In this

Buy Now, Pay Later (BNPL) services have revolutionised UK shopping, with 2 in 5 UK adults (42%) having used BNPL services at some point, representing

The landscape of UK customer service is transforming rapidly. With satisfaction levels at their lowest since 2010 and over 50% of customers switching to competitors

Bottom Line Up Front: Regional eCommerce UK requires understanding distinct shopping behaviours and cultural preferences across Scotland, Wales, and Northern Ireland. Supporting diverse UK customers

The UK’s thriving eCommerce sector faces unprecedented fraud challenges. With global eCommerce fraud losses reaching £48 billion annually and 50% of UK businesses experiencing cybersecurity

The landscape of digital commerce is rapidly evolving, and voice technology sits at the forefront of this transformation. As smart speakers become increasingly prevalent in

The UK’s social commerce landscape is experiencing unprecedented growth, with TikTok Shop leading the charge as Britain’s most dynamic social marketplace. The social commerce market

Sustainability has evolved from a niche concern to a mainstream expectation for UK consumers. With 80% of UK consumers now prioritising sustainability in their purchasing

Bottom Line Up Front: The right eCommerce helpdesk UK solution can transform your customer support operations, boost satisfaction rates, and drive significant ROI through automated