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eDesk and IRP Commerce Unveil Strategic Integration, Powering Next-Gen AI Customer Support for eCommerce Retailers Partners IRP Commerce eCommerce Platform & Service Marketplace Client Fishing
eDesk is proud to be a winner of the Top Performer award in the Help Desk Software category from SourceForge, the world’s largest software review
Customer support for eCommerce is witnessing a step-change in performance, with upwards of 46% of incoming queries being “handled” by AI and early adopters reporting
eDesk is the first eCommerce helpdesk software to integrate with Whatsapp Business. The feature will enable retailers to provide customer support on the messaging platforms
eDesk’s integration with Mirakl will enable marketplace sellers to centrally manage all their customer support, at scale, in one unified inbox. eDesk, the e-commerce platform
Amazon is the largest online retailer in the world, generating $638 billion in revenue in 2024, of which $156.2 billion was generated through third-party seller
CEO Alex Payne accepted the award on behalf of eDesk at this year’s Deloitte Ireland Technology Fast 50 Awards 2021. I am delighted to share
The eDesk and Aircall partnership provides online retailers with access to cloud-based phone calling capabilities, joining the existing eDesk suite that centralises their email, chat
eDesk appoints former J2 Global marketer Fiona O’Connor as new Vice President of Global Marketing. eDesk, the leader in eCommerce-focused customer service software, has appointed
IRX Engage Summit (5-9th July 2021) will bring the most relevant, current and valuable insight into the technologies to help your online brand grow. Have
ECOMWORLD 2021, the largest online event for the eCommerce industry, takes place June 28th-29th. Are you attending ECOMWORLD 2021, the largest online event for the
Tech industry veteran Eileen O’Mara has taken on the position of non-executive director as eDesk enhances its product suite with new innovations. eCommerce customer service