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Key Takeaways B2B wholesale marketplaces are transforming the way businesses source and sell products in 2025. The best wholesale eCommerce platforms streamline operations, improve visibility,
In the fiercely competitive world of auto parts, growth doesn’t come easy. Margins are razor-thin, price competition is brutal, and shifting consumer behaviors force companies
AI chatbots are revolutionizing the e-commerce landscape by transforming how customers interact with online platforms and make purchasing decisions. From Amazon’s AI-powered assistant, Rufus, to
With the advent of advanced AI technologies like OpenAI’s ChatGPT, many AI chatbots can now autonomously and accurately handle customer queries, transforming the way businesses
At eDesk, we’re continuing to harness the potential of AI to help multichannel eCommerce sellers deliver the best customer experiences, and today we’re thrilled to
If you’re wondering about all the ways you can use AI in eCommerce customer support, you’re not alone. Artificial intelligence is a red-hot topic lately,
We are ecstatic to announce the official launch of eDesk AI! This iteration of our customer service software marks the next generation of artificial intelligence
Hearing about artificial intelligence (AI) every time you turn around lately? There’s a reason people are so enthusiastic, especially when it comes to AI in
No matter what industry you’re in today, it seems ChatGPT is going to have major implications for how you do business—and the eCommerce space is
eDesk is the first eCommerce helpdesk software to integrate with Whatsapp Business. The feature will enable retailers to provide customer support on the messaging platforms
Customer support matters …in all customer-facing businesses, whether you’re digital-first or operate from brick-and-mortar sites. Customers want to be heard, they want answers, and they
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