Category: Customer stories

WaveSpas is a family-run business providing affordable, cutting-edge leisure products. They offer luxury spas on a friendly budget with a reach from the US to the EU, and plans to expand to the UAE in the near future.

CUSTOMER STORIES How eDesk and Mirakl Connect helped Life Interiors cut response times by 60% and boost sales by 40% Prabhat Rai – Co-founder, Life

CUSTOMER STORIES How Sennheiser slashed response times by 61% as new ticket volumes surged by 24% Brandon Beckham eCommerce Customer Support Specialist at Sennheiser 61%

CUSTOMER STORIES How Pertemba increased their marketplaces by 45% while streamlining manpower and SLA times With Irene Epp, Service Delivery Manager at Pertemba Global 97.6%

CUSTOMER STORIES How Wetsuit Outlet improved customer response times by 38% with eDesk With Susie Waghorn, Head of Customer Service, Wetsuit Outlet 5-star Trustpilot Score

CUSTOMER STORIES How eDesk helped Sauder create a connected customer experience resulting in 98% CSAT score 66% Increase in efficiency 98% Customer Satisfaction 42% Return

CUSTOMER STORIES How eDesk helped Cymax Group centralize multichannel customer support Improved workflows Reducedresponse times COMPANYLeading eCommerce technologies and services provider WEBSITEhttps://www.cymax.com/ HEADQUARTERSCanada INDUSTRYTechnology SELLING

CUSTOMER STORIES How eDesk helped Q-Parts24 achieve 24-hour SLA and drive positive feedback Increased positive reviews on Ebay, Amazon & Google 24-hour response time SLAs

eDesk helped CarParts.com to slash their customer support response time by providing a single location for all their incoming messages from every online marketplace they sell on, as well as encouraging teamwork and creating a data-driven culture

CUSTOMER STORIES How eDesk helped MyBoatStore rebuild customer relationships and drive revenue. Strengthened customer relationships Improved agent efficiency COMPANYMyBoatStore.com offers proven boat maintenance and restoration

CUSTOMER STORIES Discover How Trainz.com Tripled Revenue With Extraordinary Customer Support 3x Revenue growth 0 eBay cases require seller resolution 95% compliance with 24 hour

Discover how eDesk helps Right Deals UK respond to messages five times faster than their previous help desk and increase sales with eDesk’s Live Chat add-on.