Bunnings is the leading retailer of home and lifestyle products for consumer and commercial customers in Australia and New Zealand. Bunnings is a major supplier to project builders, commercial tradespeople, and the housing industry, and has a market share of around 50 percent in the Australian Do-It-Yourself hardware market.
How does Bunnings work with eDesk?
Once you connect your Bunnings to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Bunnings to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Bunnings app?
Connecting your Bunnings account to eDesk will allow you to see all your buyer messages from that Bunnings account directly in your eDesk Mailbox.
You will also see the relevant Bunnings customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Bunnings will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Bunnings channel reporting
Built in auto replies
Manage your Bunnings marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates