One source of truth for customer support insights
Whether you sell on one channel or across tens of marketplaces and webstores—eDesk brings everything together for you to compare and analyse customer support and sales performance with one-click ease. Spot problems day-to-day and see trends that can empower you to make better decisions across various business functions—from pre-sales and customer support to review generation and inventory management.
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Turn support data into growth decisions
With real-time data on SLA compliance, agent productivity, and customer satisfaction, you can make informed decisions about resource allocation, team coverage, and process improvements. Plus, the AI Assist and Pre-sales dashboards enable you to prove ROI to leadership and prove your team's impact on revenue and brand loyalty.
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So, what exactly can eDesk Insights measure?
SLA & response time
Quickly see how satisfied customers are with your team’s customer service by viewing ratings averages and breakdown, together with agent ratings.
Customer satisfaction
Quickly see how satisfied customers are with your team’s customer service by viewing ratings averages and breakdown, together with agent ratings.
Sales & orders
Track sales order values from each channel, pinpoint products that are generating the highest number of queries and evaluate their impact on support costs.
Agent performance
See how tickets and chats are spread across your team, together with average handling times, one and dones, notes and busiest time periods.
Ticket volumes
Ticket metrics help you understand volumes, busy periods, resolution averages as well as the channels, tags and query types associated with them.
Voice support
Get access to an overview of voice support performance and see a full history of your support calls, along with the associated ticket and handing time.
FAQs
See how eDesk can improve your CX, your way
Start a free trial
Try eDesk for free: the best way to really see how your support can improve
Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.
Connecting a channel won’t interrupt your current processes
Your data is safe with us
Simple setup with assisted onboarding
14-day trial | No credit card required | Guided setup
Self serve product tour
Not ready to connect a channel but still want to explore eDesk? Try our product tour.
Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace
Test out viewing and responding to queries
Get a full scope of what features and insights are available
Get familiar with the product to make your setup a breeze
Book a live demo
Let our product specialists walk you through eDesk and answer any questions
Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.
1-to-1 personalized discussion with our product experts
Address individual team or business issues
Discuss any questions around integrations or setup
Watch demo video
Everything eDesk has to offer, explained in only 3 minutes
Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.
A quick tour of the eDesk mailbox
Demonstration of efficiency-boosting AI features
A look at ticket view with all customer & order details
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Construye una base sólida de soporte
Comienza con una prueba gratuita de 14 días que incluye todas las funciones y luego elige el plan que mejor se adapte a ti.
Comienza gratisCrea un equipo de soporte eficiente que fomente la fidelidad
Comienza con una prueba gratuita de 14 días que incluye todas las funciones y luego elige el plan que mejor se adapte a ti.
Comienza gratis
Más popularSimplifica y optimiza toda tu operación de soporte
Comienza con una prueba gratuita de 14 días que incluye todas las funciones y luego elige el plan que mejor se adapte a ti.
Comienza gratisFlujos de trabajo e informes personalizados para marcas a gran escala
Comienza con una prueba gratuita de 14 días que incluye todas las funciones y luego elige el plan que mejor se adapte a ti.
Contactar con ventasTodo en Esencial
- 1 tienda en línea / marketplace
- Espacio de soporte centralizado
- Mensajería social
- Chat en vivo
- Automatizaciones basadas en reglas
- Chatbot impulsado por IA*
Todo en Esencial, más
- 5 tiendas en línea / marketplaces
- Rendimiento de tickets, agentes y canales
- Encuestas CSAT
- Colaboración en tickets con terceros
- Migraciones de datos a eDesk
- Informes avanzados de ventas, productos y canales
- Eliminación de la marca del chatbot
Todo en Crecimiento, además de
- 10 tiendas en línea / marketplaces
- Extractos de informes detallados
- Roles y permisos personalizados
- Campos personalizados
- Acceso 2FA
- Incorporación y formación asistidas
Todo en Profesional, además de
- Número ilimitado de tiendas en línea / marketplaces*
- Extractos JSON para importaciones de BI
- Flujos de trabajo multimarca
- Gerente de cuenta dedicado
- Incorporación personalizada
$45$55
per agent/ month$99$125
per agent/ month$129$159
per agent/ month