eDesk logo

CX Bootcamp: Tactics to Automate Feedback Requests That Boost Brand Reputation

Expert panellists

headshot peter

Peter Lyon

Chief Customer Officer | eDesk

Evan De Vere Hunt

Evan De Vere Hunt

Product Manager | eDesk

PROFILE_PIC

Maura Cunningham

Onboarding Manager | eDesk

In the realm of eCommerce, building trust and growing your customer base are paramount for success. As the holiday season approaches, it’s crucial to leverage every opportunity to enhance your brand reputation – Afterall satisfied customers are more likely to become loyal advocates.
 
That’s where automated Feedback comes in! We delve into the transformative power of eDesk’s Feedback solution. Explore actionable tactics to automate Feedback requests to foster positive interactions that not only build trust with your current customers, but attract new ones.
 
We Cover
  • Generating personalized Feedback requests that resonate with your happiest customers.
  • Managing customer Expectations throughout the purchasing process to avoid negative feedback
  • How you can leverage customer Feedback history to your advantage
  • A streamlined process to effectively handle negative Feedback
  • Q&A Session

Related Content

Cómo vender en Best Buy España

Best Buy es uno de los mayores y más exitosos minoristas de Canadá, con más de 160 tiendas en todo el país. Best Buy está

Cómo vender en Leroy Merlin

Navegar por el comercio electrónico como vendedor en la categoría de bricolaje requiere una mezcla de perspicacia estratégica y un profundo conocimiento de las necesidades